Some treatments require a patch test to be performed prior to your first treatment. If you have had the patch test or treatment performed previouly elsewhere, you still need to allow us to perform our own patch test on you. This will also required if its been over 12 months since you last had the patch test.
Time is precious, we respect yours, so we ask that you please respect ours.
Our cancellation policy is strictly 24 hours for all clients. If we don't receive 24 hours notice to cancel your appointment 50% of your deposit will be used as payment to cover the loss of this appointment time to the salon.
We completely understand that things can happen last minute and we will be sympathetic in certain circumstances. Regrettably, we have had to put these measures in place because of the sheer volume of non-arrivals and on the day cancellations we have had, which in turn cost the salon.
Gift cards will expire 12 months from the purchase date.
Gift cards cannot be refunded once purchased.
Children & minors in the salon. We welcome children into the salon, we are aware that it's not always possible to find childcare. Due to the number of beauty products & chemicals, we always require the children be fully supervised. Baies must remain strapped in their pushchairs. Safety is our main concern.
Student discount applies to all treatments except:-
We understand that you may wish to bring friends or family with youwhen you attend your appointment with us, please understand that due to our insurance we do not allow anyone but the therapist and client being treated in the treatment room. They are more than welcome to wait in the recpetion area for you.
Unfortunately once you have been diagnosed we are not able to offer you any treatments, this includes currenlty undergoing chemotheray or radiotherapy. Once you have finished your treatment, or up to 5 years after youhave finished treatment, we can then offer you most of our regular treatments with medical consent from your oncologies or GP.
Skin cancer, again we cannot offer you anytreatments until you have completed all treatments whether this is removal, topical treatments and any wounds need to be fully healed.
Pets in the salon- We allow gulid dogs within the salon, but strictly no pets.
Moblie Phones - Using moblie phones during the treatment, we understand that you may need to send an email or take a work-related phone call, but we kindly ask you to refrain from doing this whilst we are performing your treatment. We do not allow video recording or video calls whilst your tretament is being performed.
Eating- We ask you to please refrain from eating within the treatment room.
Inappropriate behavoiur towards staff or other customers within the salon will not be tolarated, we will ask you to leave the premises. We hold the right to refuse a servise if our staff feel uncomfortable.
Ignoring salon policy - Our salon policy has been designed to protect the business, create a safe efficient & happy enviroment for all.
We except all customers to respect & adhere to our salon policy.
We are legally obliged to refuse entry and service to an intoxicated person.
Complaints Procedure - We aim to always provide you with the highest qulity treatments, aiming to bring little uplifting moments of self-care. If you feel unhappy in any way please do not hesitate to contact us straight away so we can rectify any problems as soon as they occur.
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